Privacy Policy

This privacy policy explains how Maple Leaf Auto Service collects, uses, and protects your personal information when you use our site or services. We are committed to protecting your privacy and handling your information in a transparent manner, in accordance with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) where relevant.

Information We Collect

We collect personal information that you provide directly to us when you interact with our site or services. This may include: - Contact information, such as your name, phone number, and physical address. - Vehicle information, such as make, model, year, and service history details, when you request or schedule automotive services. - Information related to transactions you conduct with us. - Any other information you choose to provide when you communicate with us.

We also automatically collect certain information about your visit to our site through cookies and similar technologies. This automatically collected information may include: - Your Internet Protocol (IP) address. - Browser type and operating system. - Referring URLs. - Pages viewed on our site and the time spent on them.

How We Use Your Information

We use the information we collect for various purposes related to providing our automotive services and operating our business, including: - To provide, operate, and maintain our services, including scheduling and performing vehicle maintenance and repairs. - To process transactions and manage your account. - To communicate with you, respond to your inquiries, and send you updates related to your service requests. - To improve our site, services, and customer experience. - To understand how users access and use our services, both on an aggregated and individual basis. - To comply with legal obligations and protect our rights and interests.

Legal Basis for Processing

We process your personal information based on various legal grounds, depending on the specific purpose for which we use your information. These grounds include: - The necessity to perform a contract with you (e.g., when you request or schedule automotive services). - Your consent, where you have given it for specific processing activities. - Our legitimate business interests, such as improving our services or communicating with you about relevant offerings, provided these interests are not overridden by your data protection rights. - Compliance with a legal obligation.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with: - Third-party service providers who perform services on our behalf, such as payment processing, IT support, or analytics. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. - Law enforcement, government authorities, or other third parties as required by law or in good faith belief that such action is necessary to comply with legal process, protect our rights or property, or ensure the safety of our users or the public.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer required for these purposes, we will securely delete or anonymize it.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include: - The right to access the personal information we hold about you. - The right to request correction of inaccurate or incomplete information. - The right to request erasure of your personal information under certain circumstances. - The right to request restriction of processing your personal information. - The right to object to the processing of your personal information under certain conditions. - The right to data portability, allowing you to obtain a copy of your data in a structured, commonly used, and machine-readable format. - The right to withdraw consent at any time where we rely on your consent to process your information.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Third-Party Links

Our site may contain links to third-party websites. This privacy policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of external sites.

Children's Privacy

Our site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.

Contact Us

For questions or concerns about this privacy policy or our data practices, please contact us by mail at:

Maple Leaf Auto Service
145 Midland Avenue
Toronto, Ontario
M1P 3C2
Canada